Trajectory

Experience & Education

A timeline of roles, institutions, and credentials shaping a learner-centered practice.

Roles

Desjardins

Nov 2024 — Present

●Improved training effectiveness by defining clear Bloom's objectives and aligning learning to business needs.
●Designed engaging, interactive learning and accelerated development with AI-driven content creation.
●Applied ADDIE, SAM, Gagné, and Kirkpatrick to develop and evaluate effective learning strategies.
●Led end-to-end projects with SMEs and stakeholders to deliver accurate, high-quality learning solutions.

York University

Jan 2024 — Oct 2024

●Developed and redesigned orientation modules for students undertaking community placements.
●Integrated the ADDIE model with the 9 Events of Gagné using Design Thinking to structure visual content.
●Crafted multimedia elements and storyboarded each module through iterative testing.

CIBC Mellon

Jan 2020 — Nov 2023

●Developed targeted training materials, job aids, and visual learning tools for 500+ clients and 100 internal users, driving efficiency and performance.
●Delivered comprehensive performance tracking reports and documented meeting outcomes to support data-driven continuous improvement.
●Optimized internal workflows and processes, reducing client churn and increasing referrals by 20%.
●Demonstrated initiative and leadership by spearheading a hackathon focused on improving internal communications and problem-solving.

Fit Ideas

Jun 2022 — Sep 2022

●Established and maintained the Articulate LMS for 3+ concurrent courses over three months.
●Implemented a customer feedback analysis program that drove a 30% satisfaction increase.
●Increased training materials by 50% through close collaboration with SMEs and trainers.

ProColombia

Jul 2012 — Nov 2018

●Provided strategic advisory to 100+ clients while identifying and pursuing new business opportunities.
●Grew monthly sales reports from 10% to 30% and supported bilingual lead-generation campaigns.